Refund Policy
Last updated October 22, 2026
Claim packets and Report Defense (one-time purchases)
These are digital documents created for you on demand. Once a packet is generated, it is generally non-refundable.
Technical-failure exception: if, within 7 days of purchase, your packet failed to generate, couldn't be downloaded, or was materially broken because of a problem on our side, and we can't fix it promptly, we'll refund you. Email support@unpaidload.com with your purchase email and what went wrong.
Refunds aren't given because a broker didn't pay, a surety denied a claim, a report wasn't changed, or you entered incorrect information.
UnpaidLoad Pro
You can cancel Pro anytime from your account. You keep Pro until the end of the period you've paid for, and you won't be charged again. We don't give refunds or credits for partial months or years.
Promotions
Discount codes (such as launch codes) apply only at checkout before their expiration and can't be applied to past purchases.
Duplicate or unauthorized charges
If you were charged twice or didn't authorize a charge, email support@unpaidload.com and we'll look into it right away. Required consumer-protection rights still apply.
Contact
BlockPay LLC, a California limited liability company. Email support@unpaidload.com.