Fight a bogus broker report

Got a broker-filed performance report (for example, on Carrier411's FreightGuard system)? You usually get one response, within 72 hours of when the report was submitted, and it can't be edited. Start the clock, then build a factual response.

Not legal advice. UnpaidLoad is a document-preparation tool, not a law firm, and is not affiliated with Carrier411, FreightGuard, Carrier Response, or any broker. We cannot remove, edit, or guarantee the outcome of any report. Only the reporting company or the report service can change a report. Review everything before you send it, keep it factual, and consult an attorney for legal questions.

Your 72-hour countdown (free)

Report date and time ?Use the submitted time printed on the report. The 72 hours start then, not when you opened the email.Your time zone

The window runs from when the report was submitted. If you only know when the email arrived, use that, but your real deadline may be earlier.

Enter the report time to start the countdown.

Checklist: do this now

Respond factually, once. Dates, times, documents. No threats, insults, or guesses about motives.
Contact the broker's owner or management (not just the dispatcher) and ask them to review, correct, or delete the report. Only the reporting company can change or delete it.
Gather evidence: rate con, BOL, signed POD, ELD/GPS logs, check-in/out times, photos, emails and texts.
Don't threaten legal action or post about it publicly while you're trying to get it fixed.
Keep your FMCSA email current (MCS-150 update). Report notices go to the email on your FMCSA record.

Step 2 of 3

Build your Report Defense packet

We turn your facts into a ready-to-paste response (under 1,500 characters), a deletion-request letter to the broker's management, a one-page evidence timeline, a weak-spot check of your messages, and next steps. $29 one time, or included with UnpaidLoad Pro (sign in if you have Pro).

Your company nameYour MC number

Your email (for your receipt and optional reminder)

Broker MC numberBroker name

Enter the broker MC and we'll fill in the name from FMCSA.

Broker owner / manager name (optional)Load / reference #

What does the report allege?

Pickup details (place, appointment, actual times)Delivery details (place, appointment, actual times)

Key facts in your own words (max 1,200 characters) Paste the email / text thread ?We pull dated lines into a timeline and warn you about risky phrases. Nothing here is sent to the broker.

Evidence you haveRate confirmationBOLSigned PODELD/GPS logsPhotosEmails/textsLumper or detention receipts

Attach files (optional; PDF, JPG or PNG; up to 3 files, 4 MB each; added to your packet; deleted after 30 days) I understand this is not legal advice, UnpaidLoad can't remove or change any report, and I'll review everything for accuracy before sending.

Build my packet

Not legal advice. This is a document-preparation tool, not a law firm. Results aren't guaranteed. Verify all info with FMCSA and consult an attorney for legal questions.